TrueCookPlus® Frequently Asked Questions

Q: What is TrueCookPlus®?
A: TrueCookPlus is a patented microwave food and oven operating system.

Q: Is there anything special I have to do to my oven before I can use it the first time?
A:Yes. Tell TrueCookPlus your zip code so TrueCookPlus knows your elevation above sea level. Here’s how... Press the TrueCookPlus button three times. Key in your five digit zip code. Press the start key.

Q: Why is TrueCookPlus revolutionary?
A: TrueCookPlus does the thinking for you. You can forget about vague microwave directions, adding one more minute, and poking your finger in to see if its hot.

Q: I understand that TrueCookPlus eliminates concerns about e coli and salmonella. Is this true?
A: Yes. TrueCookPlus cooks food to USDA microwave cooking target temperatures, eliminating concerns about e coli and salmonella.

Q: What can a microwave with TrueCookPlus do that old-style microwave ovens can't?
A: A microwave with TrueCookPlus cooks food to perfection every time -- no matter the size or power of the oven, the operating conditions such as voltage, elevation, etc.

Q: How easy is TrueCookPlus to use?
A: How’s this for simple?... CLICK HERE

Q: Can I use a microwave with TrueCookPlus for traditional microwave cooking tasks as well? Like defrosting and heating beverages, etc?
A:Yes. Consult your oven's manual for instructions on these tasks.

Q: Are there any other special features of my TrueCookPlus oven that I should know how to use?
A: No, that’s it -- press the TrueCookPlus button, enter a simple numeric TrueCookPlus code, press Start. TrueCookPlus does the thinking and the cooking for you.

Q: Where and when will I be able to buy a TrueCookPlus microwave oven?
A: Beginning July 2008, TrueCookPlus microwaves from LG and Kenmore will be for sale at stores nationwide.

Q: Can TrueCookPlus be added to my old microwave oven?
A: No.

Q: Does this mean my old microwave is obsolete -- that to get TrueCookPlus I need to buy a new microwave?
A:Yes.

Q: Does TrueCookPlus manufacture microwave ovens?
A: No. TrueCookPlus is patented software that is licensed to appliance and food manufacturers world wide.

Q: Which brands of microwave ovens have TrueCookPlus?
A: Right now, today -- LG and Kenmore brands feature microwave ovens with TrueCookPlus. Very soon, TrueCookPlus will be available from microwave manufacturers industry wide.

Q: How do I know what packaged foods can be used with my TrueCookPlus oven?
A: TrueCookPlus codes and logos appear on food products from manufacturers and brands such as General Mills, Pop Secret, Green Giant, Pillsbury, Totino’s and others.

Q: What if my favorite food products don’t yet have TrueCookPlus codes on the package?
A:If your favorite food does not yet have a TrueCookPlus code on the package, it's likely that it's here at TrueCookPlus.com. CLICK HERE to see Food Codes. If it's not there, just drop us a note, and we will be sure to get a TrueCookPlus code for it as soon as possible.

Q: My family is overseas, and they are very worried about microwave food safety. When will they be able to get TrueCookPlus there?
A: TrueCookPlus is patented in Europe, Asia, Canada and most of the western hemisphere. Once TrueCookPlus roll out is complete in the United States, subsequent rollouts world wide will be as fast as possible in order to meet the exploding world wide call for reliable, consistent and safe microwave cooked food.